Marigold Cycle Support

We're a small team and we read every message.

Need help? Email support@gdwentertainment.com

We aim to reply within 2 business days. To help us help you faster, please include your device model, iOS version, and the app version (found in Settings › About › Version).

Frequently asked questions

How does the free trial work?

Marigold Cycle includes a 30-day free trial that unlocks everything — logging, predictions, insights, and private partner sharing. The trial is delivered through an Apple subscription, so it's started from your Apple ID and no charge is made during the free month. Unless you cancel at least 24 hours before the trial ends, it automatically converts to a yearly subscription. You can also unlock the app permanently with a one-time Lifetime purchase instead.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. On your iPhone open the Settings app, tap your name at the top, then tap Subscriptions and choose Marigold Cycle. You can also reach this screen from inside the app under Settings › Manage subscription. Cancelling stops future renewals; you keep access until the end of the paid period.

I already paid but the app says it's locked.

Open the app, go to Settings, and tap Restore purchases. This re-checks your Apple ID for an existing purchase or subscription. Make sure you're signed in with the same Apple ID you used to buy. If it still doesn't unlock, email us and include the date of purchase.

Where is my data stored? Can you see it?

Your cycle data stays on your device. There is no account to create, no analytics, and no advertising. We cannot see your data. If you use the optional Partner feature, only a limited summary is shared, end-to-end encrypted through your own iCloud account — we have no access to it. See our Privacy Policy for details.

How do I connect a partner?

In the app go to Settings and turn on the Partner tab, then open Connect partner to create an invite link and send it to them. They open the link on their iPhone with Marigold Cycle installed and accept. Both people need iCloud enabled on their device. Partner sharing shows only a limited view of your cycle, and you can stop sharing at any time.

Why are my predictions wrong or missing?

Predictions improve with data. You need at least two logged period starts before the app can estimate a cycle length, and estimates stay approximate if your cycles vary a lot. If a period is overdue, predictions pause until you log the new start — that's intentional, since a missed prediction makes everything after it unreliable.

How do I move my data to a new phone?

Go to Settings › Export as JSON on your old phone and save or send the file to yourself. On the new phone, install Marigold Cycle and use Settings › Import from file. You can also enable iCloud backup in Settings.

Marigold Cycle is not medical advice. It is for informational and personal-tracking purposes only, is not a medical device, and is not a reliable form of contraception. Always consult a qualified healthcare provider for medical decisions.

Report a bug or request a feature

Email support@gdwentertainment.com with a short description of what happened and what you expected. Screenshots help a lot. Feature requests are genuinely welcome — much of the app came from user suggestions.

Delete your data

Because your data lives on your device, deleting the app removes it. There's no server-side account for us to delete. If you shared with a partner, stop sharing from Settings › Connect partner before deleting to remove the shared record.